STP Configuration Options

Here are three typical InfoPlexSTP configurations:

1. Applications run at InfoPlexSTP

In this configuration, it is assumed that the Customer has a process which can deposit a Service Request transaction on an InfoPlexSTP server. InfoPlexSTP will transform the Customer’s transaction into a transaction format that the Vendor requires and makes it available to be picked up by the Vendor’s processes.

The Vendor writes Status transaction to the InfoPlexSTP server. InfoPlexSTP will transform these transactions into the format required by the Customer and makes them available to be picked up by the Customer’s processes.

2. Applications run at Customers’ site – transactions sent to Vendor’s server

This scenario assumes either Customer, Vendor (or both) have InfoPlexSTP “link” software running on their own servers.

The software “link”  at the Customer detects that a new Service Request has been entered into the Help Desk.  It retrieves the necessary data, formats it for the Service Vendor and sends it along to the Service Vendor.

Conversely, the “link” at the Service Vendor retrieves Status Updates from the Vendor’s Dispatch System, formats the data for the Customer and sends it along.

3. Applications run at Customer site, ALL transactions (for all Vendors) sent to InfoPlexSTP server

In this configuration the Customer has a process which can deposit Service Request transactions for ALL Service Vendors on an InfoPlexSTP server.  InfoPlexSTP then transforms the Customer’s transaction into a form that the Service Vendor requires and forwards it to the Service Vendor. Each Vendor writes Status transctions to the InfoPlexSTP server. InfoPlexSTP formats Status transactions from ALL Vendors into the Customer’s format and makes them available to be picked up by the Customer’s processes.

Conversely, the Service Vendor writes Status transactions to the InfoPlexSTP server.


into a transaction format that the Vendor requires and makes it available to be picked up by the Vendor’s processes.