…we detect that broken equipment has been reported.

This can occur in one of the following ways:

  1. The Customer can make a physical Service Request transaction file.
  2. The Customer can place the Service Request data into a database table that InfoPlexSTP can query.
  3. InfoPlexSTP “link” software can query the help desk system through an API.
  4. InfoPlexSTP “link” software can “query” a web service exposed by the Customer.
  5. The Customer can send the Service Request transaction to a web service exposed by InfoPlexSTP in one of its Operations Centers.

…The Service Request is forwarded to the Vendor.

This can occur in one of the following ways:

  1. If the Service Vendor has a server exposed to the Internet, InfoPlexSTP communication software will send the Service Request using the appropriate communication protocol (HTTPS, FTP, FTPS etc.).
  2. If the Service Vendor desires it, InfoPlexSTP can support VPN connections for purposes of passing transactions
  3. If the Service Vendor prefers, InfoPlexSTP can make a server available to facilitate passing transactions.
  4. InfoPlexSTP can work with the Service Vendor to implement a web service strategy for passing Service Requests.

…Put service request into the dispatch system.

This can occur in one of the following ways:

  1. InfoPlexSTP “link” software can update the dispatch system through an API (application program interface) provided by the dispatch software vendor.
  2. InfoPlexSTP “link” software can place the Service Request data into a table in the dispatch system database.
  3. InfoPlexSTP “link” software can update the dispatch system using a web service exposed by the Service Vendor.

…notify the Service Vendor’s dispatch personnel.

This can occur in one of the following ways:

  1. InfoPlexSTP can use a notification mechanism built into the Dispatch System by the dispatch system’s publisher.
  2. InfoPlexSTP “link” software can send an email to dispatch personnel.
  3. InfoPlexSTP can send a text message to a technician’s cell phone.

…we pull status data.

This can occur in one of the following ways:

  1. The Service Vendor can make a physical Status transaction file available.
  2. The Service Vendor can place the Status data into a database table that InfoPlexSTP can query.
  3. InfoPlexSTP “link” software can query the dispatch system through an API (application program interface).
  4. InfoPlexSTP “link” software can “query” a web service exposed by the Customer.
  5. The Service Vendor can send the Status transaction to a web service exposed by InfoPlexSTP in one of its Operations Centers for forwarding to the Customer.

…Put status update into help desk system.

This can occur in one of the following ways:

  1. InfoPlexSTP “link” software can update the help desk  system through an API (application program interface)provided by the help desk software vendor.
  2. InfoPlexSTP “link” software can place the Status data into a table in the help desk system database.
  3. InfoPlexSTP “link” software can update the help desk system using a web service exposed by the help desk software vendor.

Service Transaction Portal

For over 15 years, InfoPlexSTP has focused on helping the service industry and some of America’s finest companies improve effectiveness and efficiency with our service transaction passing systems. Now we’ve taken service transaction relationships to a whole new level with our Service Transaction Portal. Click through the icons below for a more detailed description of the Service Transaction Portal Process.

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When a report of broken equipment has been entered into Customers help desk system, we detect it.

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We format the service request for the Vendor’s dispatch system and forward it to the Vendor.

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When we receive the Service Request at the vendor, we put it into the dispatch system as though it had been entered from the keyboard.

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We notify the Service Vendor’s dispatch personnel that a Service Request has been received.

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As the status of a repair changes we pull status data from the Service Vendor’s dispatch system and create a status update transaction to send to the Customer.


stp-box6 When the status update transaction is received at the Customer, we put it into the Customer’s help desk system so that the person who took the call can be kept up-to-speed on the status of the call.


When a report of broken equipment has been entered into Customers help desk system, we detect it…